Privacy Policy

Privacy Policy

At CilleX, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us, whether through our website or other communications.

What information do we collect?

 

  • When you interact with CilleX, we may collect the following personal information:

    • Name
    • Email address
    • Phone number
    • Company or organization details
    • Other relevant contact information

    Additionally, if you engage with us for services or partnerships, we may collect information related to those interactions such as project details or payment information, but only when necessary.

How do we collect information?

We collect personal information in various ways, including:

  • When you contact us via email, phone, or our website.
  • When you sign up for our newsletters, offers, or any other CilleX services.
  • Through forms on our website when you register, subscribe, or fill out inquiries.
  • From third-party service providers if you have consented to them sharing your information with us.

How Do We Use Your Information?

Your information is used to:

  • Provide the services you request.
  • Communicate with you regarding our projects, services, and updates.
  • Improve our offerings based on feedback and communication.
  • Respond to your inquiries, requests, or complaints.

We ensure your personal data is not used for any purposes unrelated to your consent unless otherwise required by law.

Data Confidentiality

We are committed to keeping your personal data confidential. CilleX does not share your information with third parties unless:

  • You have given explicit consent.
  • It is necessary to fulfill our services.
  • Required by law.

Please note that CilleX is not responsible for the privacy practices of websites not managed by us, even if linked through our website.

Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be 100% secure, and we cannot guarantee the absolute security of your information.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you would like to exercise these rights or have any concerns about how we use your data, please contact us at hello@cillex.com.au.

Complaints

If you are not satisfied with our handling of your personal information or a concern you have raised, you can file a formal complaint by contacting us at hello@cillex.com.au. We will investigate your complaint and aim to resolve it within 15 working days. If additional time is required, we will notify you accordingly.

Updates to This Policy

CilleX reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes via email or a notice on our website. Please review this page periodically for updates.

Contact Us

For any questions regarding this Privacy Policy, or to request further information, you can contact us via:

Last Updated: September 30, 2024